Reboot the computer and re-create the task.

The utility will automatically update the service. If the issue persists, please download Acronis scheduler, which is a special utility to update the scheduler service.Įxtract the downloaded file, run install.bat and wait for the process to be completed. Execute a backup operation and see if the issue remains. You should manage your tasks from the scratch. This should delete all Acronis tasks on the PC. Note that for issues related to Acronis Backup to Cloud the WireShark (general instructions Collecting PCAP Logs) should be collected in a particular manner. Run the following commands in the folder you saved the file to: If this does not help, or if the certificate is not downloaded automatically, ask to close Acronis Backup, then reproduce the issue and get Wireshark log. Start the Command Prompt from Start -> Programs -> Accessories menu To resolve the issue please re-start Acronis scheduler, it appears that the scheduler service has been installed improperly. Please accept our apologies for the delay with the response.

Thank you for posting your question, I will be happy to help.

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